We are here to help, but we don't have a phone-number
Our customer service agents are real, friendly human-beings who are solution driven and happy to answer any questions or queries about you might have about the TidyMe service. These are the services that we currently provide:
- Live-chat on Weekdays (7:30 AM to 5 PM) and Weekends (7:30 AM to 3 PM). This is similar to talking on the phone, as it involves conversation in real-time. Try it now - click on the Chat Now on the Bottom-right to contact us via chat!
- Online ticketing system
- 24/7 online support via email to firstname.lastname@example.org
We are also able to commit more resources to develop our customer service by focusing entirely on our online support channels. Here are some other benefits!
- It's faster. We can quickly get to the bottom of your questions without putting you on hold. We’re able to link you directly to our updated online knowledge base.
- It’s effective. We are able to pull your account history and your previous tickets, saving us time in trying to figure out your booking details in order to respond to your queries effectively. Nothing gets lost in translation if we need to escalate your issue.
- It’s resourceful. Easy sharing of photos, screenshots, and videos of issues that you are facing ensures that we’re able to access the problem immediately.